Working with Families with Complex Needs – Level 2

Working with Families with Complex Needs level 2
  • Duration: 3 hours

Synopsis of Working with Families with Complex Needs Level 2

Many professionals from a multitude of organisations will come into contact with ‘families’ in their line of work on a daily basis. The initial reason for this contact may appear quite simple but family dynamics can be complicated and complex, which in turn will impact on the work that individual professionals do.

Some may become involved because of the complexity and related concerns. Others may become involved in a fragmented way or because a number of issues have resulted in the need for a specific service.

No two situations are the same and as professionals, we all need to understand this, how to manage this and how to understand the methods for dealing with the differing needs that will occur.

This course(Working with Families with Complex Needs Level 2) is aimed at professionals who may come into contact with a variety of family situations and who may encounter families who have significant and complex issues which are not always simple or easy to solve and address.

By the end of this course learners should understand:

  • What constitutes a ‘family’ and what can make a family complex and in need of support.
  • How professionals can overcome barriers when working with families
  • Anti -Social Behaviour – the causes, remedies and impact
  • Effective partnership working
  • Evidence based practice
  • Reflective practice

Course Contents

Module 1: Modern Society and Family Life

  • Definition of Family
  • The Modern Family
  • Families with multiple and complex needs
  • The ‘Troubled Family’
  • Complex Issues
  • When families need support
  • Assessing a family’s needs
  • Module Assessment

Module 2: Overcoming Barriers

  • Hard to Reach Families
  • Reasons for families being Hard to Reach
  • Partnership working
  • Relationship Building Models
  • Persistent and Proactive
  • Module Assessment

Module 3: Anti-Social Behaviour

  • Understanding Anti-Social
  • Examples of ASB
  • Other types of ASB
  • The impact of Anti–Social Behaviour
  • Family Dynamics
  • Social and Community Relationships
  • Relationships with Agencies
  • Addressing ASB – Case study
  • Module Assessment

Module 4: Evidence based practice

  • Definitions of Evidence Bases Practice
  • Understanding/identifying the current best evidence
  • Evidence based theory
  • Reflective practice
  • Putting it all together
  • Module Assessment


Healy, K (2005). Social work theories in context: creating frameworks for practice, London: Palgrave. September 2018

There is no review for this course

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